Log into myNAATI
** 21st August 2026 - 2.35pm **
Another code update was applied at 9.00pm on the 20th August, and although it has improved stability we can see there are still errors occurring at an unacceptable rate. We have reduced the timeout to 5 minutes to allow practitioners to reattempt a download sooner if there is a failure . One of the issues we're currently having is the system showing a code "generated" once it's requested, but the download not actually happening.
We are continuing to monitor the system and have developers working on multiple solutions to improve the functionality. Feedback at info@naati.com.au is welcomed to help us troubleshoot. We are planning another patch to be applied late tonight (21st August).
In addition to immediate works, further work will be done in the coming weeks for new memory management modules to improve the system further. We are also 6 months into an 11 month project to upgrade all source code of myNAATI that will make the system more stable, secure, and offer more features.
As a recap of the issues
- memory overloads and corruption are causing the system to fail when too many download attempts were made or the system is overloaded
- this was exacerbated by a few practitioners making up over 20% of downloads, sometimes accessing the system hundreds of times an hour.
- multiple fixes have been applied to try and resolve the issue (including extra system resources, caching and routing changes, stamp timeouts and more) but they have not resulted in a permanent solution.
Thank you to all practitioners for your patience, feedback to help us and our developers to trouble shoot, and I apologise for the outages that occurred.
Michael Nemarich
Chief Operating Officer