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** 20 August 2026 - 3.15pm **
Digital stamps were again displaying errors this morning between approximately 8am and 10am for some practitioners. We have since stabilised the issue , but acknowledge the disruption this is causing practitioners.
Another code update will be performed tonight at approximately 7pm that won't result in any downtime to the system. We know the timeout between stamps is a frustration at the moment, and if after 12 hours tonight's code update is working as expected we will look to reduce this by tomorrow morning (9am Sydney time 21/8).
We will continue to monitor the system, and appreciate any feedback at info@naati.com.au whilst we continue to improve stability further so this isn't an issue.
In addition to immediate works, further work will be done in the coming weeks for new memory management modules to improve the system further. We are also 6 months into an 11 month project to upgrade all source code of myNAATI that will make the system more stable, secure, and offer more features.
As a recap of the issues
- memory overloads were causing the system to fail when too many download attempts were made
- this was exacerbated by a few practitioners making up over 20% of downloads, sometimes accessing the system hundreds of times an hour.
Thank you to all practitioners for your patience, feedback to help us and our developers to trouble shoot, and I apologise for the outages that occurred.
Michael Nemarich
Chief Operating Officer