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6 August 2026
To our valued practitioners,
We have identified the errors with digital stamps, and are putting in place a couple of short term fixes whilst a permanent solution is developed and rolled out. All NAATI systems remain secure.
The identified issue was several practitioner accounts likely using bots to try and download hundreds of stamps an hour, this excessive use was exceeding system memory limitations and thereby preventing others from accessing the function. Over 1,500 practitioners used a digital stamp in the last month but 2 accounts made up 20% of downloads.
What we are doing :
1. 2 practitioner accounts have been deactivated immediately
2. A 1 stamp per credential per 10 minute limitation for download will be implemented for all accounts tonight, Thursday 6th August (updated based on practitioner feedback from 30min initially) until permanent fixes are in place
3. Within 2 - 4 weeks an upgraded queueing and memory management module will be installed to prevent further memory conflict errors to ensure ongoing stability.
We're sorry this issue has taken longer than it should have to be resolved
Michael Nemarich
Chief Operating Officer