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**8 August 2026 - 9.30am ** Digital stamp update
To our valued practitioners,
We apologise for the service outages that have impacted the digital stamp downloads over the last week, at 9pm on Friday 7th August we applied another code fix to our systems that we believe have now finally resolved the issue. Should you have any issues, please email us at info@naati.com.au and we will continue to monitor the system as well. All NAATI systems remain secure.
As a recap of the issues identified:
- over 1500 practitioners used the digital stamp at least once in the last month, however 2 user accounts generated over 20% of download traffic, and in some cases hundreds of times an hour
- the demand on our cloud infrastructure led to memory outages that prevented others from accessing the service.
- due to being unable to download stamps when needed this forced more practitioners to keep trying, which exacerbated the memory issues.
- early fixes we tried to implement such as infrastructure memory upgrades, account blocking, and queueing were insufficient and a more comprehensive fix had to be developed.
What we have done
- high use accounts were blocked
- a 1 stamp per credential per 10 minute download limit has been applied
- system infrastructure memory increases have been implemented
- although not related to the stamp, we took the opportunity to reinstate the work practice log book for practitioners at the same time.
What's to come:
- a more comprehensive memory management and queueing architecture will be implemented in about 4 weeks. Until this is in place there may be some occasional errors.
- myNAATI is currently undergoing a full code upgrade that started in January 2026, with likely completion near the end of the year. This comprehensive system upgrade allows for greater security, faster speeds, and better memory utilisation of our cloud infrastructure.
Thank you again for your patience, and I apologise that this took longer to resolve than it should have.
Michael Nemarich
Chief Operating Officer