Log into myNAATI
** 24 August 2026 **
Digital stamp update
Fixes applied on Friday 21st August appear to have improved stability further, with a 6% download failure rate based on our logs over the weekend. For the 6% of people that impacts this is still too high, but with the reduced download timer, we hope that on a second attempt it will be possible to get the stamp.
We are hoping to reduce the download timer further in the coming days, and are leaving it in place at the moment until we're confident that its removal won't cause additional issues with load on the system.
We are continuing to monitor the system and have developers working on multiple solutions to improve the functionality with another patch planned for tonight - 24th August 2026. Feedback at info@naati.com.au is welcomed to help us troubleshoot.
In addition to immediate works, further work will be done in the coming weeks for new memory management modules to improve the system further. We are also 6 months into an 11 month project to upgrade all source code of myNAATI that will make the system more stable, secure, and offer more features.
As a recap of the issues
- memory overloads and corruption are causing the system to fail when too many download attempts were made or the system is overloaded
- this was exacerbated by a few practitioners making up over 20% of downloads, sometimes accessing the system hundreds of times an hour.
- multiple fixes have been applied to try and resolve the issue (including extra system resources, caching and routing changes, stamp timeouts and more) but they have not resulted in a permanent solution.
Thank you to all practitioners for your patience, feedback to help us and our developers to trouble shoot, and I apologise for the outages that occurred.
Michael Nemarich
Chief Operating Officer